Published on August 26, 2024
Planning an event is an exciting journey, we’re here to make the process as seamless and enjoyable as possible.
We understand the importance of clear communication and providing all the details you need to ensure your event is a success. We’ve compiled a list of frequently asked questions to help you navigate our services, facilities, and policies. Whether you’re curious about parking, dietary accommodations, or room capacities, we’ve got you covered.
How can I access parking at Shaw Centre, and where can I find more information?
The parking nearest to Shaw Centre is a 2-storey underground facility providing 730 spaces. It features three entrances located on Daly Avenue and Nicholas Street South. The three exits are located on Nicholas Street South. Entry points to both the Shaw Centre and the Rideau Centre shopping complex are located on both levels on the north and west walls. There are four handicap spaces per level located on the north wall near the Rideau Centre entrances.
Payment Options:
– Parking Payment Stations located on each level
– QR code on parking lot signs
– hangTag mobile app
Your payment is linked to your license plate number—there is no need to display proof of payment on your dashboard. Ensure you pay within 15 mins of entering the parking area and in the same area where your vehicle is registered to avoid fines. Click here for more information about parking procedures.
How does Shaw Centre accommodate dietary restrictions for guests?
We are committed to meeting the diverse dietary needs of your guests, including vegetarian, gluten-free, dairy-free, halal, and vegan options. Your Event Services Manager will provide a dietary form to ensure all requirements are met. Preliminary lists should be submitted 14 business days prior to the event, with final lists due 6 business days before the event.
How does onsite communication work once our event goes live?
Our team is dedicated to ensuring your event runs smoothly. Once onsite, you’ll be connected with the manager on duty, who will be available to assist with any needs that arise. Our security team is also on hand, and several house phones throughout the building can connect you directly with our team. Additionally, you’ll be provided with a single contact number upon arrival that you can use throughout your event for all your Shaw Centre needs.
How many servings does a gallon of coffee provide?
We serve freshly brewed Starbucks® Organic Coffee and Teavana® Tea. A gallon of coffee or tea provides approximately 20 cups. Decaf is included as a default, and pricing details can be found in our menu
What is the best way to calculate/order hors d’oeuvres?
For a pre-dinner reception, we recommend 2-3 pieces per person, and for a reception-style dinner, 6-10 pieces per person with additional food stations. Hors d’oeuvres must be ordered by the dozen, with a minimum of three dozen per order
Do you supply lounge furniture, including armchairs for stages? If not, where should I go to rent it?
We do not supply lounge furniture, including armchairs for stages, but our preferred supplier is Groupe ABP. They offer a wide range of furniture and décor, including centerpieces, linens, and more. You can explore their offerings here.
What is the maximum capacity for dinner in the Trillium Ballroom?
The Trillium Ballroom can accommodate approximately 600 guests in rounds of 10. Capacity may vary depending on the setup requirements and style of service
What is included in the meeting room rental?
Our standard meeting room setup includes:
– Registration Table
– Tables & Chairs (theatre, classroom, rounds, boardroom, U-shape, hollow square)
– Head Table
– Linen (white included, black at additional cost)
– Water Cooler Station (with paper, pens, and mints; refills additional)
– Podium, Flip Chart (1), Waste/Recycling Stations
– Digital Event Posting
– Basic Electrical (access to two 15 Amp, 120-Volt circuits)
– Access to House Lighting, Music, Heating, and Air Conditioning
– General Housekeeping
Is the venue AODA compliant/fully accessible?
Yes, Shaw Centre is fully accessible and designed with universal design principles. Features include automatic door openers, accessible washrooms, ramps, tactile floors, and obstacle-free interior routes. For more information, visit our accessibility page.
Can we hang or stick anything to the walls?
Acceptable wall adhesives at Shaw Centre include painter’s tape, masking tape, “fun-tak,” or wall mounting tabs. Please consult your Event Services Manager to determine the best option for your event area. For any signage or decals within the building—such as wall decals, floor stickers, and wraps—GES is our exclusive supplier. They handle all installations involving anything attached to the building, including escalator wraps and glass decals. If you’re planning to use wraps or decals, please direct your inquiry to GES. Keep in mind that adhesive removal by Shaw Centre staff may incur charges.
Is there a fee to use the loading dock?
Starting October 1st, a $100.00 + HST fee per event will apply for using the loading dock. Access to the loading dock is scheduled, and early deliveries can be arranged through our exclusive partner, GES. An operator fee will be charged if a freight elevator is required. Vehicles must be promptly removed from the dock after move-in or move-out. For extended storage, a fee of $350 (+HST) per bay per day will be applied. For more information, please contact Jamie Holland at (613) 315-9690 or jaholland@ges.com.
Need More Information?
These FAQs cover the most common inquiries from event planners, but we understand that each event is unique. For any additional questions or to discuss specific needs, please reach out to your assigned Event Manager. We’re here to ensure every detail of your event at Shaw Centre is flawlessly executed.
