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A Universal Design Approach

The Shaw Centre is committed to providing an inclusive and equal opportunity for every one of our guests.

Website Accessibility

To improve website accessibility for people with disabilities, the Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers. The WCAG is based on 4 essential principles – perceivable, operable, understandable, and robust – that serve as the foundation for the guidelines’ requirements.

The Shaw Centre is dedicated to making its website accessible to everyone. In line with this, it has developed its website according to WCAG 2.0 and is compliant with the Accessibility for Ontarians with Disabilities Act (AODA).


We welcome your feedback on the accessibility of The Shaw Centre. Please let us know if you encounter accessibility barriers on The Shaw Centre website:

Phone: 1-613-563-1984
Visitor Address: 55 Colonel By Drive
Postal Address: K1N 9J2
We try to respond to feedback within 2 business days.

Testing Tools

In collaboration with Cinnamon Toast New Media, the Shaw Centre conducted testing using the following tools:
Axe DevTools
Google Chrome Developer Tools

Our Accessible Areas


  • Doorless entry to washrooms.
  • Accessible stalls and individual/family stalls located on all meeting levels.
  • Lavatories and soap dispensers are hands-free.
  • Individual/family washrooms are at least 1500 x 1600 mm and include a sink.


  • All ramps have a slope of at least 1:13 (one foot (30 cm) in height needs 13 feet (396 cm) of distance for the incline).
  • Ramps have a colour-contrasting warning strip at the top.
  • No front-of-house ramp is longer than 9 meters.


  • Refuge/rescue assistance areas are situated on each floor above and below the main level.
  • Evacuation onto the terrace at Level 3 is possible.
  • Visual alarms are located throughout the facility, including in all meeting rooms and washrooms.


  • Raised directional tiles and pavers.
  • Tactile Walking Surface Indicators(TWSI) are installed in the exterior plaza leading to the crosswalks’ entrance and the main interior lobby leading to the building directory at the elevator.
  • Tactile and braille signage is available throughout the facility to identify all rooms, including meeting rooms.


  • Steps designed without nosings.
  • Non-slip edges on steps.
  • Contrasting handrails.


  • The height of the handrails is 2.8 feet (880mm), while the upward limit in the CSA is 3 feet (920mm).


  • All entrances are accessible and contain Automatic door openers.
  • Accessible interior parking on P1 and P2, with an entrance to the Shaw Centre.


  • Guards installed under escalators, stairs, and ramps for added protection.
  • Interior routes are wide and free of obstacles.
  • Use of sound-dampening materials and panels in meeting rooms and Canada Hall.
  • Dual-height drinking fountains are located between the orb washrooms on L4 and near the Rideau Centre entrance on L2.


  • Retractable light shades are installed along the glass curtain wall on L4. Spotlighting is available in Canada Hall.
  • Projection services are available for captioning.
  • Touch panel controls located in all meeting rooms to control light, temperature, sound, etc.
  • Portable control units are available upon request.
  • Assistive Listening Systems are available.
  • Protection at ground level from the underside of the Mackenzie King Bridge stairs (guardrails/bollards).
  • Locker room benches are moveable.


  • Controls are within reach of the seat.

Accessibility Partners


Whimble, dubbed as the “Uber for personal care attendants,” connects individuals with disabilities to experienced caregivers for on-demand personal care assistance to fill gaps around routine support systems. In addition to their innovative platform for individual users, Whimble has expanded its services to offer on-site attendant care for event organizers and venues, setting a new standard for truly inclusive events.


Asign specializes in the provision of sign language interpreting and translation services across Canada. Their services include video remote interpreting (VRI) by appointment, VRI on-demand and in-person interpreting. ASL and LSQ translations are rendered from text-or video-based content and used for placement on websites, social media posts, training platforms and more.